Are you using Slack to gather product feedback from teammates or customers?

With our Slack integration, you can push all that feedback and product discussion directly to your Harvestr inbox to fuel your roadmap with the voice of your customers.

To set up the integration, you need:

Go to Settings > Integrations > Slack and click Connect a Slack workspace.

This opens the Slack OAuth window. Connect your Slack account and review the rights you're granting.

To connect several Slack workspaces, click Connect another workspace. Each workspace has its own feedback template.

Now that Harvestr is connected to your Slack workspace, you have two ways to push feedback.

You and your team can collect structured product feedback from Slack using the Harvestr feedback form. Enter the /harvestr command in Slack and the form opens automatically.

The Slack user who opened the form can then enter:

If it isn't linked to a Discovery from Slack, the feedback goes to your Harvestr inbox and can be linked from there.

In Slack, you get a confirmation that the feedback was sent, and your whole team can view it. The confirmation shows the content, the options picked in your template's select questions, the customer, and the linked discovery if there is one.

To structure the feedback you get from teammates in Slack, each Slack workspace has its own feedback template, loaded when someone opens the form.

To change it, go to Settings > Integrations > Slack and click Edit template on the Feedback template card. Choose which default fields to show (Title, Customer, Labels, Linked discoveries) and which are required. Add your own questions with Add question: text answers become the feedback content, and select answers map to feedback labels. Then click Save.

If you spot valuable feedback in an existing Slack message, push it to Harvestr using Slack message actions.

Hover the message, click More actions on the right, then Send to Harvestr.

The feedback form opens with the content already filled from the Slack message. You can then add a title, the requester, a label, and a discovery: same fields as above.

When you push a Slack message that belongs to a thread, the whole thread is sent to Harvestr so you keep the full conversation context.

The individual message you triggered the action from is highlighted in orange in Harvestr.

Not every piece of feedback gets pushed by hand. With auto-import, available on the Elite plan, Harvestr reviews the threads of the Slack channels you pick and imports the ones that contain product feedback, without anyone having to send them.

Go to Settings > Integrations > Slack. On the Auto-import product feedback card, click Add channel under Channels and pick up to 10 channels. Then turn on the switch and click Save. If you've connected several Slack workspaces, pick each workspace at the top of the page and repeat.

Once it's on:

Harvestr only reads the channels you picked. It never reads direct messages, and it posts nothing in Slack while it reviews.

The card shows where auto-import stands (Importing the last 30 days, Waiting for the first check, live with the time of the last check, or Last check did not finish), how many threads were reviewed and imported this month, and how much of your AI allowance is left.

Auto-imported threads are kept out of your New folder and your Custom Inboxes, so they don't mix with the feedback your team sent on purpose. HAI extracts the feedback they contain and suggests matching discoveries, which you review in Catch up.

If someone pushes a thread that was already auto-imported, Harvestr tells them This thread is already in Harvestr instead of creating a second copy.

Nothing is posted in the thread when it is auto-imported, since nobody sent it. Once your team acts on its feedback, the feedback loop replies you've turned on are posted in the thread as usual.

All this feedback arrives in your inbox alongside everything from the other tools you've connected.

At the top of each item, a button with the Slack logo links back to the original message, so you can jump to Slack for more context.

From there, use our selector to capture product insights and link them to your discoveries.

Harvestr replies in the Slack thread where the feedback was sent, so the teammate who shared it knows what happened to it.

The events are set once for your whole organization, in Settings > Notifications. Slack follows these organization rules unless you give it its own: open Slack in the Per-channel rules card and choose Customised, or Off to never reply from Slack.

The events you can turn on:

The Notifications card on the Slack integration page summarizes what is currently on. Its Configure button opens the notification settings.

For the full picture (who is notified, how to check what was sent), see Close the loop with feedback loop notifications.

For Harvestr to reply in a Slack channel, the Harvestr bot must be in that channel. How it gets there depends on the channel type.

The bot joins automatically the first time you send feedback from the channel.

The bot won't join automatically. Invite it yourself:

Bots cannot be invited to DMs, so Harvestr can't reply for feedback submitted from a direct message. The feedback itself still reaches Harvestr: only the reply is unavailable.

1. Check that the Harvestr app is installed in Slack

If the app isn't listed, the integration wasn't fully installed. Reconnect it from Settings > Integrations > Slack with Connect a Slack workspace (or Connect another workspace).

2. Confirm the app is added to the right channels

In each channel you want to use with Harvestr:

If the app isn't in the channel, it can't capture messages or respond to commands.

First, open Settings > Notifications and check that Slack isn't Off in the Per-channel rules card, and that the event you expect is on (in the organization rules, or in Slack's own rules if it is Customised).

Then open the feedback in Harvestr: its Notifications section lists every reply posted, or the reason nothing went out.

If the reason points to the channel, check whether the Harvestr bot is present in it. Type /add in the channel, click Add apps to this channel, then search for Harvestr and add it if it isn't there. Keep in mind:

If everything is set up and nothing is coming through, reach out and we'll help.

In Settings > Integrations > Slack, click ⋯ on the workspace, then Disconnect workspace, and confirm. Your team can no longer send feedback from it. Feedback already sent stays in Harvestr.

If you have requests or ideas about how we could improve our Slack integration to better fit your workflow, send us a message!

To centralize all your product feedback, have a look at our other integrations: Email, Zendesk, Intercom, Freshdesk, Salesforce, HubSpot, and Zapier.