Email is often the most common way for your users and teammates to send you product feedback. That's why we've created a dedicated feedback email address for your company.
Your Harvestr feedback email
Your feedback email address is in the dedicated integrations section, in the upper left corner.
It looks like this: [email protected]
Every email sent or forwarded to this address arrives directly in your Harvestr inbox as new feedback.
To make things easier, we recommend creating a "Harvestr" or "Feedback" contact in your email client with this address saved. Then send an email containing product feedback to that contact and watch it land in your Harvestr inbox.
Anyone can send to this address. Share it with teammates and customers — no Harvestr account is needed to submit feedback this way. The sender is still identified as the submitter.
Closing the feedback loop with your team
In Harvestr, you can set up email notifications sent back to the teammates who forwarded feedback to your feedback address. Configure them from the email integration settings.
Three types of notifications can be sent:
When feedback sent to your feedback email is read in Harvestr
When feedback sent to your feedback email is linked to a Discovery in Harvestr
When the linked Discovery is set to specific states
Here's what those notifications look like:
This lets you turn customer feedback into prioritized opportunities while closing the loop with your teammates.