Email is often the most common way for your users and teammates to send you product feedback. That's why we've created a dedicated feedback email address for your company.
Your Harvestr feedback email
Your feedback email address is in the dedicated integrations section, in the Your Harvestr address card.
It looks like this: [email protected]
Every email sent or forwarded to this address arrives directly in your Harvestr inbox as new feedback.
To make things easier, we recommend creating a "Harvestr" or "Feedback" contact in your email client with this address saved. Then send an email containing product feedback to that contact and watch it land in your Harvestr inbox.
Anyone can send to this address. Share it with teammates and customers: no Harvestr account is needed to submit feedback this way. The sender is still identified as the submitter.
Closing the feedback loop with your team
Harvestr can tell the teammates who forwarded feedback to this address what happened to it:
a teammate with a Harvestr account gets a notification in Harvestr and a line in their email digest
a teammate without an account gets an email from [email protected], only if their address is on one of your approved domains
Customers who write to the address directly are never notified: Harvestr never emails your customers.
The events are set once for your whole organization, in Settings > Notifications. Email follows these organization rules unless you give it its own: open it in the Per-channel rules card and choose Customised, or Off. The events you can turn on:
their feedback arrives in Harvestr
their feedback is linked to a discovery
a teammate comments on their feedback
the linked discovery moves to a status you chose, typically Planned or Shipped
The Notifications card on the email integration page summarizes what is currently on. Its Configure button opens the notification settings.
This lets you turn customer feedback into prioritized opportunities while closing the loop with your teammates. For the full picture (approved domains, email limits, how to check what was sent), see Close the loop with feedback loop notifications.