With Zapier, you can easily send product feedback from other apps directly into your Harvestr inbox, no code required.
Here are a few examples of automations you can set up:
Send survey responses (e.g. from Typeform) to your Harvestr inbox as new feedback
Push tickets from your support tools (e.g. Jira, Help Scout, Front) into Harvestr
Import feedback from a spreadsheet into Harvestr
Prerequisites
To use our Zapier integration, you’ll need:
A Zapier account
A Harvestr Editor account
An account with the app you want to connect to Harvestr
How Zapier works
Zapier lets you create “Zaps,” automations made of two parts:
Trigger: An event in one app (e.g. new spreadsheet row in Google Sheets)
Action: What Zapier does in response (e.g. create a feedback message in Harvestr)
Harvestr supports Zapier actions. The available action is:
➡️ Create Message – this sends a new piece of feedback to your Harvestr inbox.
How to create a Zap between Harvestr and another app
Once your Harvestr and Zapier accounts are set up, you can either:
Build your own custom Zaps
Use one of our pre-built Zap templates directly from your Harvestr account settings
Here's how each method works:
Method 1: build your own custom Zaps from scratch
Step A – Create a new Zap
Start a new Zap in your Zapier dashboard.
Step B – Choose your trigger app and event
Connect the app where the feedback originates and choose a trigger. For example:
Google Sheets: New Spreadsheet Row, or New/Updated Row
Help Scout: New Conversation
Slack: New Starred Message, or New Message in Channel
Trello: Card Moved to List, New Card, New Label Added to Card
Step C – Set Harvestr as the action
Search for the Harvestr app in the action step and select Create Message.
Then, map the data from your trigger app to the fields required by Harvestr.
⚠️ Important: Some fields are required and must be filled with data from the trigger app or custom values. If left blank, the Zap will fail.
Here are the fields you can configure:
Field | Required? | Description |
Source type | ✅ | Choose a source (if unsure, select "Note") |
Requester name, email, or company | ✅ (at least one) | The customer linked to the feedback |
Submitter name and/or email | Optional | The teammate who submitted the feedback |
Content | ✅ | The main body of the feedback |
Title | ✅ | A short title summarizing the feedback |
Labels | Optional | Labels to help categorize the feedback |
Discoveries | Optional | Link the feedback to existing discoveries in Harvestr |
Message URL | Optional | Add a link to the source message for traceability |
D. Test and turn your Zap on
Run a test to make sure everything is working. Once successful, turn your Zap on—new feedback will now flow into your Harvestr inbox automatically.
Method 2: use our pre-built templates
To save time, you can use one of our ready-made Zap templates.
Go to your Zapier integration settings in Harvestr and click “Use this workflow” on any suggested integration.
This will open the Zap editor with some fields already pre-filled. You’ll just need to connect your accounts and review the field mappings as described in Method 1.
Now that you know how to use Zapier with Harvestr, you can start automating feedback collection from all your key tools.
For more details, check out Zapier’s Help Center or explore our API documentation and native integrations.