In B2B, not all feedback can be safely auto-categorized — a single verbatim from a key customer can shift your roadmap. Catchup is where you review what HAI proposes, quickly, in one place.

It gives you:

Catchup is available from the Scale plan.

HAI scans incoming feedback and surfaces suggestions built on a single relevant verbatim.

Because no other insight was detected in that piece of feedback, validating the suggestion also marks the feedback as processed — one action instead of two, and your inbox stays clean.

You can always check that nothing was missed by clicking a suggestion: the original feedback opens in a window on top of Catchup, along with the suggestion. Use the arrows next to the suggestion to step through the other pending suggestions for the same discovery, and the actions at the top of the window to link the feedback to a discovery, mark it as processed or summarize it.

Catchup also includes the feedback Harvestr imports on its own when you turn on auto-import for Intercom.

Catchup is split into two tabs, because the two kinds of suggestion call for different attention.

Suggestions linking feedback to a Discovery you already have. Use this tab to clear known topics fast.

Suggestions where HAI identified a topic you don't have yet. This is the tab worth slowing down on — it's where emerging pain points show up before you'd have noticed them.

Select multiple suggestions and accept, reject or reassign them in one click — a backlog that would take an afternoon clears in minutes.

Filter Catchup by Custom Inbox or Assigned to me so each person reviews their own scope. Nothing falls through the cracks and nobody duplicates work.