Harvestr has three plans: Core, Scale and Elite. Every plan includes unlimited feedback, discoveries and contributors, and every plan includes HAI. What changes between plans is the monthly AI allowance, the connectors, and the advanced triage and admin features.
Current prices are on the pricing page. Owners and Editors also see them, with the total for your workspace, in Settings > Billing.
How you pay: Editors and Contributors
You pay per Editor. Editors have full creation, edition and administration rights. The price per Editor depends on the plan and on yearly or monthly billing.
Contributors are free and unlimited on every plan. They can view your workspace and add feedback and comments.
Sending feedback from an integration doesn't need a Harvestr account at all (Slack, Intercom, Zendesk, Salesforce, HubSpot, email and more). The only exception is the Chrome extension, which needs a free Contributor account.
Monthly quotas
Core | Scale | Elite | |
AI categorizations per month | 250 | 500 | Custom |
AI asks per month | 100 | 250 | Custom |
Synced customers | 1,000 | 5,000 | Custom |
AI categorization: one feedback item processed by HAI (one support ticket, one call transcript), however many insights are extracted from it. See Auto-categorize feedback with HAI.
AI ask: one question you send to HAI, plus its full answer, whether it's a quick answer, a drafted spec or changes made in your workspace. Asks are pooled across the whole workspace and shared by Editors and Contributors. See HAI.
Synced customers: users and companies whose data is synced from Intercom, HubSpot or Salesforce. Only customers linked to feedback are synced, not your whole CRM, and you can sync as many attributes as you want. Imports by file are unlimited.
Owners and Editors can follow the AI usage for the month in Settings > Billing, in the Usage card.
What each plan includes
Core
For growing product teams. Includes:
Feedback: the feedback repository, feedback templates, HAI auto-categorization, feedback loop notifications
Customers: user and company profiles, customer data sync, static segments, roadmap per customer, duplicate management
Ask HAI: topic analysis, trend detection, docs generation, and read access through MCP
Product decisions: prioritization views, Rollup and scoring fields, the roadmap builder, private and public sharing
Connectors: MCP, Public API and webhooks, Email, Chrome extension, Zapier, Slack, Microsoft Teams, Notion, Figma, the feedback widget, Zendesk, Intercom, Freshdesk, HubSpot, Jira Cloud, Linear, Trello, GitHub, GitLab
Admin: data import and export, Google and Microsoft SSO, live chat support
Scale
For scaling product organizations. Everything in Core, plus:
higher AI quotas (see above)
Call recorders: Gong, Aircall, Claap, Modjo, Praiz
Dynamic segments
HAI AI actions, and write access through MCP: HAI can update your workspace for you (draft and update discoveries, change states, merge duplicates)
Elite
For product-led enterprises, billed yearly. Everything in Scale, plus:
custom AI quotas and synced customers
Salesforce: feedback widget, customer data sync and Opportunity feedback
Jira Server and Data Center, and custom integrations
several workspaces per Zendesk, Intercom or Freshdesk integration (Core and Scale support one)
Contributor Roles, SAML SSO and custom dashboards
priority support, a custom contract and invoicing, an SLA, tailored onboarding, a dedicated product success manager, and data migration assistance (paid add-on)
The full comparison is on the pricing page, and under Compare all features in Settings > Billing.
Free trial
New workspaces get a 14-day free trial of the Scale plan, with as many Editors and Contributors as you want. No credit card is required, and nothing is charged until you choose a plan and check out. To try Elite, contact us and we'll activate it.
During the trial, HAI processes up to 100 feedback items. When the trial ends, the workspace is blocked until an Owner or an Editor chooses a plan. See Manage your plan, billing details and invoices.
Change plan
Owners and Editors can upgrade or downgrade between Core and Scale at any time from Settings > Billing. For Elite, click Contact us: Elite is set up with our team.