Harvestr has three seat types. You pay for one of them.
All three are managed from the Teammates section of your workspace settings.
Editor
Full rights: create, edit and administer everything in the workspace.
Editors are the people who own the feedback process and the roadmap — Product Managers, Product Owners, Product Marketers, Customer Feedback Managers.
Owner
The person who created the workspace. Same rights as an Editor, plus one: they can transfer ownership.
Transferring ownership
The current Owner clicks Edit next to another Editor's name in the Teammates settings.
Ownership can only be transferred to an Editor.
Contributor
Read access to the workspace, plus a short list of actions:
create feedback from the inbox
categorize the feedback they created or submitted themselves
comment on feedback, Discoveries and roadmap projects
This is the seat for Support, Success and Sales — people who want to send feedback in and follow where it goes, without editing your roadmap.
On the Elite plan, Contributor Roles let you narrow this further — which sections a contributor sees, and which of those actions they can take.
What you pay for
You pay per Editor seat. The price per editor depends on your plan, and the Owner occupies one Editor seat.
Contributors are free and unlimited on every plan. There is no cap to run into — invite your whole go-to-market team.
Example: 2 Editors on the Scale plan, billed monthly, is 2 × $99 = $198/month — with as many contributors as you like on top.
Current per-editor prices are on the pricing page.
You don't always need a seat
Sending feedback from Slack, Intercom, Zendesk, Salesforce, HubSpot or email doesn't require a Harvestr account at all. The submitter is still identified, and still receives feedback loop notifications when their request moves.
The exception is the Chrome extension, which does need a Contributor account — free, but it has to exist.
Related
Contributor Roles — granular permissions on Elite