The Harvestr Chrome extension lets you and your teammates send product feedback from any web page to Harvestr, where it can be tracked and prioritized in your product roadmap.
How does it work?
install the extension from the Chrome Web Store
open it from Chrome and send feedback to Harvestr
in Harvestr, that feedback is merged with all your other sources, categorized, and prioritized
Prerequisites
To set up the Chrome extension, you need:
the latest version of Google Chrome
a Harvestr Contributor account (or higher) and a personal access token
How to set up the extension
Install the extension from the Chrome Web Store.
In Harvestr, go to Settings > My account. In the Sign-in and access card, copy your Personal access token. If you don't have one yet, click Generate first.
Open the extension, paste the token into the Your personal access token field, and click Login.
Sending feedback to Harvestr
To send feedback from any web page:
Select some text on the page you're on.
Click the Harvestr button in the top right of your browser.
Add any additional text or images.
Add a feedback requester: a user or a company. If you don't select one, you're set as the default requester.
Add labels to attach to your feedback.
Optionally, choose the Discovery you want to link this feedback to.
Press send.
If you didn't choose a Discovery, the feedback goes to your Harvestr inbox, where it can be linked later.
Feedback templates
To structure the feedback you get from teammates, define a default feedback template that pre-loads when someone opens the extension.
How to set up your template
Go to Settings > Integrations > Chrome extension and click Edit template on the Feedback template card. The card appears once a teammate has signed in to the extension.
Default fields
Choose which default fields to use, and which are required when collecting feedback (Customer is always shown: it can only be made required):
Title: the title of the feedback
Customer: the customer linked to the feedback
Labels: let teammates assign labels when sending feedback. Only labels visible in the Chrome extension appear: you choose them in Settings > Feedback labels, in the Visible in column
Linked discoveries: let teammates link feedback to existing Discoveries
Custom questions
By default, the template always includes a content field where teammates type their feedback.
For more structured input, click Add question to add custom questions. Text answers become the feedback content, and select answers map to feedback labels. Four field types are available:
Input: short single-line text field
Textarea: longer multi-line text field
Single select menu: dropdown where teammates choose one option
Multi select menu: dropdown where teammates can select several options
For each field you can add a description, which appears in the extension as guidance for whoever is submitting.
Once you're happy with your template, click Save. It loads automatically when teammates open the extension.
How the template is used
When someone opens the extension, they're prompted to fill in the fields you defined.
Teammates who prefer not to use the template can click Do not use template in the bottom-left corner of the extension. This reverts to the standard configuration: default fields plus a free-text content area.
Processing feedback in Harvestr
All feedback collected through the extension appears in your inbox, alongside feedback from every connected tool.
HAI then suggests the most relevant Discovery for each item, which you can accept or change.
If you've set up a template, the answers to your custom questions appear in the feedback content, and the whole entry is categorized by our AI.
Closing the feedback loop with your team
The View feedback tab
The extension has a View feedback tab where teammates can see all the feedback they've sent to Harvestr and the status of the related discoveries, whether it came from the extension or another channel.
They can also see all the feedback from a specific customer using the requester filter in the top left.
Notifications
Teammates who send feedback through the extension all have a Harvestr account, so they are notified in Harvestr and in their email digest, following their own notification preferences.
The events are set once for your whole organization, in Settings > Notifications. The Chrome extension follows these organization rules unless you give it its own: open it in the Per-channel rules card and choose Customised, or Off. The events you can turn on:
their feedback arrives in Harvestr
their feedback is linked to a discovery
a teammate comments on their feedback
the linked discovery moves to a status you chose, typically Planned or Shipped
The Notifications card on the Chrome extension settings summarizes what is currently on. Its Configure button opens the notification settings. For the full picture, see Close the loop with feedback loop notifications.
Troubleshooting
The panel is cut off or doesn't display properly. Log out and back in: open the Other tab of the extension, click Logout, then paste your personal access token again.