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Modjo integration

Turn Modjo calls into actionable product feedback in Harvestr.

Marina Salmon avatar
Written by Marina Salmon
Updated yesterday

You can connect Modjo to Harvestr to automatically generate product feedback when specific highlights (e.g. “Product Feedback”) are detected in recorded calls.

Prerequisites

  • Admin access to Modjo

  • A Public API Token from Modjo

  • A Harvestr Elite subscription with an Editor account

Step 1: Connect Modjo to Harvestr

  1. In Harvestr, go to Settings > Integrations > Modjo

  2. Click Connect

  3. Copy the Webhook URL provided

Step 2: Configure the Webhook in Modjo

  1. In Modjo, go to Settings > Organization > Integrations > Webhook

  2. Click Create API Webhook

  3. In Modjo, set:

    • Webhook name: Any name (e.g. “Harvestr”)

    • URL: Paste the webhook URL from Harvestr

    • Uncheck the Call deleted and Transcript deleted events

  4. Copy the security token provided by Modjo and click Create webhook

  5. Back in Harvestr, click Set your Modjo credentials and paste the webhook token in the dedicated field

Step 3: Get Your Modjo API Token

  1. Back in Modjo, go to Settings > Organization > Integrations > Public API

  2. Click Create API key

  3. Give it a name (any name)

  4. Generate and copy the API key before closing the modal

  5. Paste it into Harvestr to finalize the connection

✅ The integration is now active.

Step 4: Highlight rules for feedback creation

To ensure that Harvestr only imports relevant calls from Modjo, only calls containing a Highlight with a category titled “Product Feedback” will trigger feedback creation.

💡 This rule can be customized to match your workflow — just reach out to our support team and we’ll take care of it.

Follow Modjo’s documentation to configure Highlights by adding a “Product Feedback” category to at least one of your Modjo Highlight templates. Make sure this Highlight template is assigned to the appropriate teams so relevant calls are properly tagged.

Here’s an example of a prompt you can add to the instructions for your Product Feedback category:

Detect when the customer shares a need, frustration, or suggestion related to the product (e.g., missing feature, UX issue, integration request, performance concern, pricing). Highlight and list the exact customer verbatims without rephrasing or summarizing. Group verbatims by topic when relevant.

Step 5: What Harvestr imports from the call

When a call is sent to Harvestr via the integration, we automatically create a new feedback item that includes:

  • 🎯 Highlights from "Product feedback" section

  • 📝 Summary

  • ✏️ Transcript

  • 🧑‍💼 Call participants

  • 📅 Call date and time

  • 🔗 Link to the full call recording

This ensures you see exactly what was said, by whom, and in what context.

Only feedback from the Highlights section can be categorized and linked to Discoveries.

For each new call, Harvestr’s AI automatically parses the Highlights to extract relevant feedback and categorize it, saving you time and surfacing what matters most.

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