Centralizing all your customer feedback in one place is useless if you cannot find the right information at the right time.
When you do Product Discovery, you need to find feedback about a specific topic, customer, or time frame.
All this can be done in Harvestr thanks to our advanced feedback search.
How to open the advanced search bar in your Inbox
In your Inbox, you can open the advanced search bar by clicking on the search icon located at the top of the sidebar.
How does the search bar work
What is included in the search?
By default, all your feedback messages will be included in the search and its results, no matter if the messages are in your Inbox, Archived or Bin folders. You can specify the folder you'd like to search in with the advanced search.
Search by keyword
When you open the search bar, you can immediately type a keyword you want to search by and press enter to launch the search.
Advanced search criteria
If you want to narrow your search further, you can use the advanced search to add additional criteria. Here are all the criteria you can use as filters in your searches:
"In" lets you specify which folder(s) you want to search in (Inbox, Archived, Bin)
"From" lets you search for feedback from a specific user
"Company" lets you search for feedback from a specific company
"Assignee" lets you search for feedback that was assigned to a specific teammate
"Via" lets you search feedback submitted by a specific person
"Title" lets you search messages with specific keywords in their titles
"Content" lets you search messages with specific keywords in their content
"Channel" lets you search messages that came from a specific channel (mail, Zendesk, Intercom, Slack, etc.)
"Feedback" lets you search for feedback messages that have been linked to a discovery, or that still need to be categorized
"Labels" lets you search for feedback with specific labels (Contains option) or with labels that contain specific keywords (Includes option)
"Date" lets you search messages received within a specific time frame
You can combine multiple search criteria to be even more specific in your queries.
If you have suggestions on how we could improve our search bar, let us know!