Feedback templates for Chrome and Slack have moved from a single text placeholder to a real form: custom questions, per-field guidance, required fields.
Here's what changed and what happens to the templates you already have.
What changed
Classic templates | New templates | |
Structure | One content field with a text placeholder | Custom questions that structure the answer |
Guidance | Written inside the template text itself | Each field carries its own description |
Labels | One label field | Custom select and multi-select fields |
Default fields | Limited configuration | Any of them can be made required or optional |
Switching templates (Chrome) | Switch freely between any saved template | Either the configured template, or none |
What happens to your existing templates
Nothing is deleted. Your classic templates stay in your feedback templates list.
The switch happens when you save a new template from the Chrome or Slack settings — not on a date we picked. Until then, everything keeps working as before.
Once you do save one:
the new template takes over for that channel
the classic one is no longer used in Chrome or Slack
it remains usable for feedback created directly in Harvestr, and in HubSpot, which moves to the new generation later
Slack
The active template loads automatically with the
/harvestrcommandSaving a new template in the Slack settings replaces the old one
Nothing to do on your team's side — the new form appears for everyone immediately
Chrome
The active template loads automatically when the extension opens
You can no longer pick between several templates. It's the one from your settings, or "Do not use template"
Saving a new template in the Chrome settings replaces the old one
The classic template stays in your list but is no longer offered in Chrome
Before you save a new template, note down what your classic one asked for. It stays in the list, but going back means rebuilding the questions.
Related
Collect structured feedback with templates — how to build a new template
Stuck on the transition? Message us — we'll help.