HAI - the Harvestr AI

AI-powered features to help you process feedback more efficiently and uncover valuable customer insights faster than ever

Valentin Huang avatar
Written by Valentin Huang
Updated over a week ago

What is HAI?

HAI is the Harvestr AI. It is an advanced Artificial Intelligence tool that is designed to assist businesses in understanding and analyzing customer feedback. It utilizes natural language processing and machine learning algorithms to efficiently summarize customer verbatims and from multiple sources.

HAI will save your team hours of hard work while helping you uncover valuable insights to drive product discovery and prioritization.

Summarize lengthy feedback (Inbox)

Support conversations, user interviews, Slack threads... Are you struggling to make sense of the numerous customer verbatims you receive on a regular basis? As a business, it is important to gather and analyze customer feedback in order to improve your products or services. However, this can be a time-consuming and overwhelming task, especially when dealing with high volumes of feedback from various sources.

With HAI, you can summarize all this lengthy content and extract the most valuable insights in just a click, saving you hours per week on feedback management and product discovery work.

Extract insights from all the feedback in a Discovery (Discoveries)

Discoveries can contain high volumes of feedback and customer verbatims that take time to analyze. With HAI, you can easily summarize all this feedback, saving you hours of manual work and helping you identify patterns and important trends for specific Discoveries. This not only saves you time and effort but also ensures that you are able to focus on the most important customer problems.

So why waste valuable time and resources on manual feedback analysis? Let HAI take care of it for you, and watch your business thrive.

Configure the language of AI summaries

You can select the language that should be used by the AI to write your feedback summaries.

This can be set in your personal settings.

English is the default language, and the other languages currently available are: French, Spanish, German, Italian, Danish, Dutch, Georgian, Greek, Norwegian, Czech, Portuguese, Arabic, and Swedish.

This setting will be applied only to you, which means that different teammates in your organization can have different summary languages.


Are there any additional costs to using these features?

The HAI features are available from our Elite plan. For additional information, visit our pricing page.

If I enable these features, will my whole team get this or only me?

Once enabled, all the Editors of your workspace will get access.

What languages do these features work with?

HAI works with a wide variety of languages, but it is being tested and developed in English.

Which AI technologies does HAI rely on?

HAI leverages OpenAI’s models and tools. If you choose to use HAI, you agree to OpenAI being a subprocessor of your data.

Is my data safe?

Yes. Harvestr is SOC 2 compliant and carefully selects its subprocessors.

Your data won't be used by OpenAI to train its own models. OpenAI may securely retain API inputs and outputs for up to 30 days to identify abuse, but it will be deleted afterward. You can find more information about OpenAI’s data security, privacy, and compliance here.

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