In this article, you will learn how to easily export your feedback message data from your inbox.
Launching a message export
Only Editors can launch a message export.
To launch a message export, go to your inbox and open the 3-dot menu at the top of your message list. Clicking Export messages will automatically launch the export, which will be sent to you by email.
When launching an export, only messages in your current folder and matching the active search options will be exported.
Example: if you launch the export while in the "New" folder without any active search filter, we will export all messages in your "New" folder.
Exported message data
Your message data will be exported as a CSV or JSON file that contains the following attributes for each message:
channel: where the message comes from
company: name of the company associated with this message
discoveries:
the list of discoveries (title and id) that have been linked to this message when categorizing feedback
if empty: it means that no feedback has been categorized in this message
requester: name and email of the person associated with this message (usually a customer)
content: HTML message content
created at: message creation date
submitter: name and email of the person who sent or created this message (usually you or one of your teammates)
title: the title of the message
id: the id of the message
If you export Intercom conversations, Harvestr exports only the first message in each conversation. To retrieve the full conversation thread (all parts), you must use the Intercom API directly and export it from the API.