Our Feedback Clipper for Chrome lets you and your teammates escalate product feedback from any web page to Harvestr, where it can be tracked and prioritized in your product roadmap.
How does the integration work?
you can install the Chrome Feedback Clipper from the Chrome Webstore
open the plugin from Chrome and escalate feedback to Harvestr
in Harvestr, all this valuable feedback will be merged with other sources, categorized, and prioritized to improve your product based on customer needs
Prerequisites
To set up the Chrome Feedback Clipper, you need the following:
the latest version of the Google Chrome browser
a Harvestr account and a personal access token
How to set up the Chrome Feedback Clipper
You can install the Chrome Feedback Clipper from the Chrome Webstore.
Go to your personal settings in Harvestr to generate a personal access token.
Copy and paste the token into the Chrome extension when prompted.
Sending feedback to Harvestr
To send feedback from any web page to Harvestr:
Select some text content on the page where you are
hit the Harvestr button on the top right of your browser
add additional text content or images
add a feedback requester, if any (a user or a company). If you do not select a requester, you will be set as the default feedback requester
add labels to attach to your feedback
choose exactly the Discovery you want to link this feedback to (optional)
press send
If you did not choose a specific Discovery, your feedback would be sent to the Harvestr feedback inbox, where it will later be added to a Discovery.
Feedback templates
To structure the feedback you get from teammates using the Chrome extension, you can define a default feedback template that will be pre-loaded when someone opens the feedback widget in Chrome.
How to set up your template
To set up your template, go to your Chrome extension settings in Harvestr and click Edit feedback template.
Default fields
Choose which default fields you want to use and define which ones are required when collecting feedback:
Title: The title of the feedback.
Customer: The customer linked to the feedback.
Labels: Allow teammates to assign labels when sending feedback.
Linked discoveries: Allow teammates to link feedback to existing Discoveries when sending feedback.
Custom questions
By default, the template always includes a content field where teammates can type their feedback.
If you’d like to collect more structured input, you can add custom questions using text or select fields. You can create four types of custom fields:
Input: Short single-line text field.
Textarea: Longer multi-line text field.
Single select menu: Dropdown where teammates choose one option.
Multi select menu: Dropdown where teammates can select multiple options.
For each field, you can also add a description, which will appear in the Chrome extension as guidance for teammates submitting feedback.
Once you’re happy with your template, click Save. It will automatically load when teammates open the Chrome extension.
While the Chrome widget is open, teammates can also choose whether to use the active template or not.
How to use the template
When someone opens the Chrome extension, they will be prompted to fill in the fields you’ve defined in the template.
If they prefer not to use the template, they can click “Do not use template” in the bottom-left corner of the extension. This reverts to the standard configuration, showing only the default fields and a content area for free text feedback.
Processing feedback in Harvestr
All feedback collected through the Chrome extension appears in your Feedback Inbox in Harvestr, alongside feedback from all your connected tools.
Thanks to Harvestr AI, each feedback item is automatically linked to the most relevant Discovery.
If you’ve set up a template:
The answers to your custom text questions will appear in the feedback content.
The entire feedback entry will be categorized by our AI and linked to the corresponding Discovery.
Closing the feedback loop with your team
View feedback tab
The Chrome extension has a View feedback tab where your teammates can see all the feedback they send to Harvestr and the status of the related discoveries, whether they were sent from the extension or another channel.
They can also see all the feedback from a specific customer using the requester filter in the top left.
Email notifications
In Harvestr, you can set up email notifications to send to teammates who send you feedback with the Chrome extension. To set these notifications, go to the Chrome extension settings in Harvestr.
Harvestr can send three types of notifications:
1) When the feedback sent from the extension is read in Harvestr
2) When the feedback sent from the extension is linked to a Discovery in Harvestr
3) When the linked Discovery is set to specific states
Here is what those notifications look like in your mailbox:
