Our Feedback Clipper for Chrome lets you and your teammates escalate product feedback from any web page to Harvestr, where it can be tracked and prioritized in your product roadmap.
How does the integration work?
you can install the Chrome Feedback Clipper from the Chrome Webstore
open the plugin from Chrome and escalate feedback to Harvestr
in Harvestr, all this valuable feedback will be merged with other sources, categorized, and prioritized to improve your product based on customer needs
Prerequisites
To set up the Chrome Feedback Clipper, you need the following:
the latest version of the Google Chrome browser
a Harvestr account and a personal access token
How to set up the Chrome Feedback Clipper
You can install the Chrome Feedback Clipper from the Chrome Webstore.
Go to your personal settings in Harvestr to generate a personal access token.
Copy and paste the token into the Chrome extension.
Sending feedback to Harvestr
To send feedback from any web page to Harvestr:
Select some text content on the page where you are
hit the Harvestr button on the top right of your browser
add additional text content or images
add a feedback requester, if any (a user or a company). If you do not select a requester, you will be set as the default feedback requester
add labels to attach to your feedback
choose exactly the Discovery you want to link this feedback to (optional)
press send
If you did not choose a specific Discovery, your feedback would be sent to the Harvestr feedback inbox, where it will later be added to a Discovery.
Feedback templates
To structure the feedback you get from teammates using the Chrome extension, you can define a default feedback template that will be pre-loaded when someone opens the feedback widget in Chrome.
While the Chrome widget is open, you can select the template you want to load from the dropdown menu.
Templates can be created and managed from dedicated settings in Harvestr.
The default template for Chrome can be defined in your Chrome extension settings. This template will load by default for all users using the extension.
Processing feedback in Harvestr
In Harvestr, you will get all this feedback in your feedback inbox, along with all the other tools you have connected to centralize customer feedback.
Then, thanks to our homemade selector, you can capture valuable insights from all this feedback and link them to the Discoveries you are working on in Harvestr.
Closing the feedback loop with your team
View feedback tab
The Chrome extension has a View feedback tab where your teammates can see all the feedback they send to Harvestr and the status of the related discoveries, whether they were sent from the extension or another channel.
They can also see all the feedback from a specific customer using the requester filter in the top left.
Email notifications
In Harvestr, you can set up email notifications to send to teammates who send you feedback with the Chrome extension. To set these notifications, go to the Chrome extension settings in Harvestr.
Harvestr can send three types of notifications:
1) When the feedback sent from the extension is read in Harvestr
2) When the feedback sent from the extension is linked to a Discovery in Harvestr
3) When the linked Discovery is set to specific states
Here is what those notifications look like in your mailbox:
