Everything about your subscription lives on one page: Settings > Billing. It shows your plan, what you use of it, how you pay, and what you were charged. You can also open it from your avatar menu, with Billing.
Only Owners and Editors can manage billing. Other teammates see "You do not have access to billing" on this page.
At the top of the page, a status line sums up your subscription.
Choose or change your plan
The Plans card shows Core, Scale and Elite with their price per Editor. Once you're subscribed, the card takes your plan's name and shows your next invoice; click Change plan to see the plans again.
Pick a Billing period (Yearly or Monthly) and a Currency (USD or EUR). Totals are calculated for the Editors currently in your workspace.
Click Choose Core or Choose Scale (or Upgrade to / Downgrade to if you already have a plan).
Complete the secure checkout that opens over the page.
Once the payment goes through, a banner confirms your new plan, what was charged today and the date of your next invoice.
Elite is set up with our team: click Contact us on the Elite tile. To see what each plan includes, click Compare all features, or read Plans and what's included.
If the page says Billing is not available right now, a browser extension such as an ad or content blocker is probably blocking our payment provider. Allow it for app.harvestr.io, then click Retry.
During and after your trial
During the 14-day trial, a banner shows when it ends. You can choose a plan at any time: nothing is charged until you check out.
When the trial ends, the workspace is blocked and teammates are sent to the Billing page. An Owner or an Editor can then:
choose a plan to reopen the workspace right away, or
click Extend trial by 1 day, for one more day to decide. This extension can only be used once.
While the workspace is blocked, your data is kept, and Owners and Editors can still reach the settings they need, such as teammates, integrations and billing.
Follow your usage
The Usage card shows:
Editor seats: how many Editors you have, against your plan. Click Manage teammates to add or remove some. During the trial there's no seat limit.
Contributors: always unlimited.
AI categorizations and AI asks: what your workspace used this month, against your monthly allowance.
Owners and Editors also see the AI meters in the avatar menu.
Update your payment method and billing details
The Payment card shows what we have on file. Each button opens the matching section of the secure billing portal:
Payment method: the card on file, with its expiry date. Click Update, or Add if there is none. An Expiring tag warns you before your card expires.
Billing contact: the name and email that receive billing emails. Click Edit.
Billing address: the address shown on your invoices. Click Edit.
If an invoice is overdue, the card shows it with a Pay now button.
Download your invoices
The Invoices card lists your most recent invoices, newest first, with their date, amount and status (Paid, Due, Not paid, Voided or Pending).
Click Download PDF on an invoice to download it.
Click All invoices in the billing portal for your full history.
Invoices appear after your first payment.
Cancel your subscription, and anything else
To cancel your subscription, or for anything you can't do on this page (a question about an invoice, invoicing on the Elite plan), click Need help with a bill? at the top of the Billing page, or contact our support team through the chat. Our team will take care of it.
If your subscription is paused, choosing a plan won't resume it: contact our support team.