Once you've extracted what matters from a piece of feedback, you either mark it as processed or delete it. Both keep your inbox clean and make it obvious what still needs attention.
Processing feedback
One at a time
If a piece of feedback contains something valuable, link it to the relevant Discoveries first. Then click Mark as processed in the top left corner — the full context stays in Harvestr, it just leaves your active queue.
It moves to the Processed folder in the sidebar, below where new feedback arrives.
From there you can send it back to your inbox, or move it to the Bin if you no longer need it.
Pro tip: you can also drag and drop a card straight into the Processed folder.
In bulk
Hover a card and check the box in its top left corner to select it. To select everything, use the box at the top of the list.
An action bar appears at the bottom of the screen, letting you mark everything as processed at once — along with other bulk actions: adding labels, linking to a Discovery, deleting.
Processing stops AI analysis. HAI only scans uncategorized feedback in the New folder. Once something is marked as processed, its suggestions are deleted and it won't be scanned again.
Worth reviewing AI suggestions before you bulk-process a backlog.
Deleting feedback
One at a time
Some feedback isn't relevant at all. Send it straight to the Bin with the Delete button.
Pro tip: dragging and dropping a card into the Bin works too.
From the Bin you can recover items back to your inbox, or delete them permanently — individually or by emptying the whole Bin.
In bulk
Same selection mechanic as processing: check the boxes, then use the action bar at the bottom of the screen.
Emptying your Bin
Hover over the Bin folder and click Empty bin to delete everything in it permanently.
Deleting removes the feedback from your Discoveries too.
If you delete something whose extracts are linked to a Discovery, those extracts disappear from the Discovery as well — and your feedback counts and Rollup fields change accordingly.
When in doubt, mark as processed rather than delete. Processed feedback keeps its links and stays searchable.




