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Archive and delete feedback messages
Archive and delete feedback messages

How to keep you inbox clean by archiving and deleting feedback messages

Valentin Huang avatar
Written by Valentin Huang
Updated over a week ago

When you receive a new message in your Inbox, Harvestr allows to easily extract valuable feedback from it. Once you are done with a message, you can either archive it for further research, or delete it if it is not relevant. This will also help you keep your Inbox clean and make sure you process all incoming feedback.

Archiving messages

Archiving individual messages

If a message does contain valuable insights, link it to the relevant Discoveries in Harvestr. In order to make sure that you always keep the full context of a message once you have categorized it, Harvestr allows you to archive messages by clicking on the "Archive" check mark button on the top left corner of a message.

It will move the message to the "Archived" folder in the sidebar right below the folder where "New" messages arrive.

Pro tip: you can also archive messages by drag and dropping the message card into the Archived folder.

From the Archived folder, you will be able to un-archive a message and send it back to your Inbox. You can also send an archived message to the Bin if you do not need it anymore.

Archiving messages in bulk

To archive several messages at once, select those messages by checking the box that will be displayed in the top left corner when hovering the message card. Select all messages by checking the box on the very top of the message list.

An action bar will appear at the bottom of you screen to let you edit those messages in bulk. You will be able to archive them all at the same time, and perform other bulk actions: adding labels, linking messages to a discovery, deleting messages.

Deleting messages

Deleting individual messages

Some messages you receive may be irrelevant. These messages can be sent straight to the Bin with the "Delete" button.

Pro tip: you can also delete messages by drag and dropping the message card into the Bin folder.

From the Bin, you can :

  • recover messages and send them back to your Inbox

  • delete messages forever, either individually or by flushing the whole Bin.

Deleting messages in bulk

To delete several messages at once, select those messages by checking the box that will be displayed in the top left corner when hovering the message card. Select all messages by checking the box on the very top of the message list.

An action bar will appear at the bottom of you screen to let you edit those messages in bulk. You will be able to delete them all at the same time, and perform other bulk actions: adding labels, linking messages to a discovery, archiving messages.

Emptying your Bin

You can empty your Bin to delete all its messages forever at once by clicking on the "Empty bin" that appears when you hover the Bin folder.

Warning: if you delete a message that contains feedback that was linked to a Component or Discovery, this feedback will be removed from the Component or Discovery as well. 

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