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Extract and categorize product feedback from incoming messages
Extract and categorize product feedback from incoming messages
Valentin Huang avatar
Written by Valentin Huang
Updated over a week ago

Messages you receive in your Harvestr Inbox should contain valuable product feedback. Some of them, like user test reports, for example, will even contain much information related to different features and improvement opportunities you are working on. Some other messages will also contain information you do not need as a product person.

Harvestr was designed to help you manage all these use cases, extract the information you need, and organize it appropriately.

Categorize a full feedback message

If you want to keep a whole message for further product research, you can categorize it by clicking directly on the "Link to" button at the top of the message. 

A pop-up will appear with all the Components and Discoveries you created. By clicking on one of these items, you can link this message to it.

If you want to link the message to a new Discovery, you can create it straight from the pop-up that just appeared by clicking the "+" button next to the Component where you want the Discovery to be.

Categorize part of a feedback message

Usually, not everything in a message you receive is relevant. For example, the message might contain feedback related to different parts of your product.

When this happens, use your mouse to select the part of the message that you want to extract from the rest. The same pop-up will appear for you to categorize the feedback you have just selected.

Once you are done, you can start extracting other valuable pieces from the same message and mark it as processed when you are done.

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