Harvestr feedback templates from Chrome and Slack are evolving from simple placeholders to fully customizable forms.
Here’s everything you need to know about what’s changed and how to transition smoothly.
🔍 Key Differences
Feature | Old Templates | New Templates |
Template structure | One single feedback content field with text placeholder | Custom questions to structure and guide feedback |
Guidance | Guidance had to be written directly inside the template text | Each custom field can include its own description |
Labels | One label field | Custom select or multi-select fields |
Default fields | Limited configuration | All default fields can be made required or optional |
Switching templates (Chrome) | Could switch between any saved templates | Can only switch between the default template or no template |
🧩 Migration Behavior
If you were using an old template:
It remains available in your Feedback templates list.
It will no longer be usable in Chrome or Slack once you set up and save a new template.
However, it can still be used to create feedback directly in Harvestr, or via HubSpot and Salesforce, which will be transitioned to the new version later on.
As soon as you set up and save a new template from Chrome or Slack settings:
The new template overrides the previous one for those channels.
The old one stays in your list for reference and use in other integrations until their migration.
💬 Slack Templates
The active template automatically loads when you use the
/harvestrcommand.Once you configure and save a new template in Slack, it will replace the old one.
No extra action is required for the switch — your new structure will appear instantly for all users.
🌐 Chrome Templates
The active template automatically loads when you open the Chrome extension.
You can no longer switch between multiple templates — you either use the template configured in your settings or choose “Do not use template.”
As soon as you save a new template from the Chrome settings, it will override the previous one.
The old template will remain in your templates list but won’t be usable in Chrome anymore.
💡 Need Help?
If you have any questions or need assistance with the transition, contact our support team — we’ll be happy to help.