Prerequisites
A Harvestr Elite subscription with an Editor account
A Claap Business subscription with an Owner or Admin account
A Claap Insight template with a section called Product feedback
Step 1: Initiate the Integration in Harvestr
In Harvestr, go to Settings > Integrations > Claap
Click Connect
This will generate a unique Webhook URL for your workspace
Step 2: Contact Claap Support to create a Webhook
Copy the Webhook URL from Harvestr
Go to Claap Settings > API & Webhooks and create a webhook
Select the recording added event
Paste the Harvestr Webhook URL
Step 3: Finalize the Integration
Back in Harvestr, go to the Claap integration setup page
Paste the Webhook ID and Webhook Secret
Click Save
✅ The Claap integration is now complete. Harvestr will begin receiving feedback highlights from your calls.
Step 4: Conditions for importing a Claap call into Harvestr
For a Claap call to be imported into Harvestr, the following conditions must be met:
The call must include an Insight template
One of the sections within this template must be titled "Product feedback" (the title can be customized based on your needs. Just reach out to our support team.)
The description field of that section must not be empty
Follow Claap's documentation for guidance on configuring Insights templates.
Here’s an example of a prompt you can add to the instructions for your Product Feedback section:
Detect when the customer shares a need, frustration, or suggestion related to the product (e.g., missing feature, UX issue, integration request, performance concern, pricing). Highlight and list the exact customer verbatims without rephrasing or summarizing. Group verbatims by topic when relevant.
Once your template is ready, make sure it’s automatically applied to the relevant calls by applying the template to the right channels in Claap.
Step 5: What Harvestr imports from the call
When a call is sent to Harvestr via the integration, we automatically create a new feedback item that includes:
🎯 Content of the "Product feedback" section
✏️ Transcript
🧑💼 Call participant(s)
📅 Call date and time
🔗 Link to the full call recording
This ensures you see exactly what was said, by whom, and in what context.
For each new call, Harvestr’s AI automatically parses the content of the "Product feedback" section to extract relevant feedback and categorize it, saving you time and surfacing what matters most.