Prerequisites
A Harvestr Elite subscription with an Editor account
Admin access to Aircall
An API key and Webhook token from Aircall
Step 1: Create a Webhook in Aircall
In Aircall, go to Integrations & API > Webhook
Click Install Integration
Name it (e.g. “Harvestr”) – the name is for internal use only
Uncheck all event options except “call.tagged”. A call will be sent to Harvestr when the “harvestr” tag is added to it.
In Harvestr, click Connect on the Aircall integration and copy the Webhook URL
Paste it into the Webhook URL field in Aircall and click Add webhook
Step 2: Add Integration Credentials in Harvestr
In Aircall, click on the newly created webhook to retrieve the Webhook Token
Back in the integration settings in Harvestr, click Set your Aircall Credentials and paste the Aircall webhook token
In Aircall, go to Integrations & API > API Keys
Click Generate an API Key, name it (arbitrary), and copy the API ID and API Token and paste both values into Harvestr
⚠️ Copy the token right away before hitting Confirm, you won’t be able to see it again.
In Harvestr, click Save and Test your api credentials to verify the connection
✅ The integration is now active.
Step 3: Tagging calls to send them to Harvestr
In Aircall, from the Call info tab, tag any call with harvestr to trigger the webhook
If the tag doesn’t exist yet in Aircall, you can create it
Once tagged, the call will automatically appear in Harvestr
💡 The tag name can be customized to fit your needs. Just reach out to our support team and we’ll take care of it.
Step 4: What Harvestr imports from the call
When a call is sent to Harvestr via the integration, we automatically create a new feedback item that includes:
📝 Summary
✏️ Transcript
🧑💼 Call participants
📅 Call date and time
🔗 Link to the full call recording
This ensures you see exactly what was said, by whom, and in what context.
Only feedback from the Summary section can be categorized and linked to Discoveries.
For each new call, Harvestr’s AI automatically parses the Summary to extract relevant feedback and categorize it, saving you time and surfacing what matters most.