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Gong integration

Turn Gong calls into actionable product feedback in Harvestr.

Marina Salmon avatar
Written by Marina Salmon
Updated over 3 weeks ago

You can connect Gong to Harvestr to automatically create product feedback when specific Smart Trackers are detected in recorded calls. This integration works by sending a webhook from Gong to Harvestr whenever a call matches your criteria.

Prerequisites

  • Admin access to Gong

  • A Harvestr Elite subscription with an Editor account

Step 1: Connect Gong to Harvestr

  1. In Harvestr, go to Settings > Integrations > Gong

  2. Click Connect to Gong

  3. A window will open asking for permission to authorize the integration

  4. Click Allow

  5. Close the window after authorization
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    ✅ Gong is now connected. You can move on to configuring the automation rule in Gong.
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  6. Copy the webhook URL and open Gong.

Step 2: Create an Automation Rule in Gong

  1. In Gong, go to Company Settings

  2. Scroll down to Automation Rules, click Add Rule

  3. Configure the rule as follows:

    • Trigger: New call

    • Filter: we recommend using Gong's Smart Trackers to identify calls that contain valuable product feedback and send only these calls to Harvestr

    • Action: Fire webwhook

    • URL: Paste the webhook URL copied from Harvestr

    • Authentication method: URL includes key

    • Name: e.g., “Harvestr” (this can be anything)

  4. Click Test now to confirm the webhook is working

  5. If the test succeeds, click Save

✅ Your webhook is now active and ready to send call data to Harvestr.

Additional Notes

  • You can later refine your rule to only trigger for calls with specific Smart Trackers.

  • When the webhook is correctly configured, Harvestr will create a new feedback item with the exact snippet from the call that triggered the Smart Tracker.

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